Our Services

Debt Collection

Mercantile Credit Management Pty Ltd is proudly independent and has been achieving excellent results in credit management since 1994.

Our aim is to provide business with the relevant tools to minimise bad debt write off's and maximise cash flow. Every client with Mercantile Credit Management is assigned their own experienced professional, fully qualified Account Manager, licensed in both commercial and consumer debt recovery.

Our unique debt collection system is extremely effective at encouraging your customers to pay their debts quickly, while minimising the necessity for legal action. Additionally, our online debt payment provides a fast and convenient way for your customers to pay their debts.

Litigation Support Services

MCM offers a complete legal support service, by acting as an extension of your own organisation in the preparation, filing, service and execution of all your legal documents.

Our focus is on recovering litigated debt quickly and efficiently with minimum cost to your business.

Our streamlined processes and documentation maximise the speedy recovery of your money.

Our experienced team has the ability at each stage of proceedings to recommend the best course of action which will maximise the early recovery of your money, or to secure a satisfactory instalment arrangement. We move swiftly and contact you by report, e-mail, or telephone call at each stage to prompt you for further instructions, or to discuss the next best step.

Field Calls

We have a national network of trained and licensed agents that can attend to field calls 7 days a week, if and when required to:

- Verify debtor details (e.g. address, entity, contact details)

- Seek payment in full or a suitable payment arrangement offer, and

- Verify the need for post legal litigation.

Process Serving

MCM has a national network of highly experienced agents to handle all areas of process work anywhere in Australia.

We understand the importance of providing efficient, reliable and cost effective service.

When MCM is acting on your behalf, you can be assured that you will be represented in an ethical and professional manner at all times.

Skip Tracing

Our experienced investigators specialise in the location of absconding debtors.

Mercantile Credit Management Pty Ltd does not condone, nor will it tolerate breaches of the Credit Act, Privacy Act or any other Commonwealth or State/Territory Legislation.

This includes obtaining information under false pretences, using false names, or through Government or any other organisation where the obtaining of such information is not permitted by law.

Receivables Management

Let's face it, cash flow is everything in business. Mercantile Credit Management has been a leader in receivables management since 1994 and has helped many businesses get back on their feet.

By outsourcing your invoicing and delinquent account follow up, you will immediately improve cash flow, enhance customer service, and improve profitability for your business.

Call one of our Customer Service Representatives today and get “Back in Control”.


I have worked with Mercantile Credit Management as a provider of debt collection at the 3 schools I have worked. Prior to me commencing at Cabra Dominican College, the college tried another provider but had quickly returned to Mercantile Credit Management prior to me commencing employment at Cabra.

Mercantile Credit Management have always provided me with honest and professional advice in order for me to make the best decisions. I hope that the current strong relationship can continue for many more years.

Paul Angley - Business Manager
Cabra Dominican College

We have used Mercantile Credit Management for a number of years and have found them efficient and responsive to our needs.

Our history with respect to both the location of recalcitrant debtors and subsequent management of the debt recovery process has produced a number of significant successes.

Our account manager reacts well to our particular requirements and we feel particularly comfortable with their handling of what are always delicate matters for our school families both current and past.

Paul McCabe - Former Chief Financial Officer
The Essington School Darwin

Christian Brothers College has been associated with MCM since 1994 and has used their services on numerous occasions to collect outstanding school fees.

In that time, the college and I as Business & Finance Manager (since 2001) have found their performance and service to be professional, reliable and efficient. MCM assisted us in improving our cashflow, reducing the amount required to be written off, freeing up staff for more productive finance activities and providing professional advice regarding Debt Collection, Legal Process and Privacy Matters. On behalf of the College, I have no hesitation in recommending MCM as our preferred debt Recovery provider.

Frank Scali - Business Manager
Christian Brothers College Inc

Mercantile Credit Management have been extremely professional and efficient in achieving reduction of our aged debtors. When advice is sought, follow up is quick and effective. We look forward to a continued partnership in the future.

Bronwyn Williams - Credit Controller
Statewide Group Training Inc

We have been delighted by the success of MCM's efforts. Their expertise is undoubtedly the basis for their continued success. They operate sensitively and maintain good communication between all parties.

Owen Hanna - Practice Manager
BCFR Chartered Accountants

We used the services of MCM for many, many years and would like to consider the staff our friends. We believe the nation wide service they provide and results they achieve are far better than one could expect.

David Ludbey - DIRECTOR
Musicorp Australia PTY LTD

Mercantile Credit Management has assisted us with managing and collecting of unpaid fees for a number of years. We have relied on MCM to provide up to date information in terms of our legal position (within a Christian framework) with regard to collection of fees, and this information has been very useful to us.

Ron Peckitt - College Business Manager
Living Waters Lutheran College Western Australia